FAQ 2017-11-08T21:23:13+00:00

We’d love to answer any questions for you!  Here are answers to a few:

FAQ

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Do You Create/Curate My Social Media Content or Do I Provide You with Everything? 2017-11-09T18:11:50+00:00

That depends on what you’re looking for and the plan that we have set up for you.  We can absolutely manage your social media accounts and create images/posts without anything needed from you.  Those posts will all be targeted to your audience and designed to encourage your followers to take the action that you want them to take.  After all, we don’t want you to have to worry about social media management, but rather focus on what you’re passionate about!

But, if you just need someone to implement ideas that you have, create graphics based on your concepts, or engage with your followers, we can do that, too.  And, of course, if you have photos, branding items, or videos that we can access to use as inspiration, that’s always a great thing!

Will the Content You Create be SEO-Friendly? 2017-11-08T21:52:06+00:00

Yes, absolutely.  All of the page text, blog posts, product descriptions, and other types of content that we write for you will be optimized for the SEO keywords that we’ve discussed with you.

Want us to use specific keywords?  Let us know and we’ll build a strategy around those.  Otherwise, we’ll perform keyword research to help you determine the best keywords to use.

Will My Site Load Quickly? 2017-11-08T15:58:24+00:00

Load time is definitely important when it comes to user-friendliness, website conversions, and even SEO!  We optimize all of the sites that we build for speed and test it across multiple devices, browsers, and locations.  We can also make recommendations for improving your speed even further, such as hosting changes/upgrades, CDN’s, etc. as needed for your specific site and traffic level.

What Website Platforms Do You Work With? 2017-11-08T02:42:47+00:00

We primarily work with WordPress, as it’s an excellent platform that allows for extensive custom development while still being easy for you, as the end platform user, to use and maintain.  However, we can build and customize websites on a variety of platforms.  Here are just a few of the ones that we’ve used:

  • Shopify
  • Squarespace
  • Wix
  • Weebly
  • IDX Broker

We can also create custom-coded websites from scratch if that is a better fit for your needs.  Not sure which platform or CMS to use?  Let’s chat!  We’re more than happy to walk you through the pluses and negatives of the platforms that you’re considering.

Do I Own the Work that You Create for Me? 2017-11-08T02:29:51+00:00

Yes, after final payment is made, all rights and ownership of the work completed are transferred over to you.  This is also outlined in the contracts that we provide.

Will My Website Work on Mobile Devices? 2017-11-08T02:23:09+00:00

Absolutely.  We recognize how important it is that your site visitors are able to use your site to its full capacity no matter what device they’re using!  We optimize all of our clients’ sites for mobile phones and tablets.  They also go through a rigorous testing process on devices from a flip phone to an iMac.

Can You Get Me on the First Page of Google? 2017-11-08T02:13:14+00:00

We can absolutely help you improve your rankings on search engines!  However, Google ranking depends on a lot of factors.

Websites don’t purchase their search engine rankings, nor are they intentionally put in one position by the website owners.  Instead, they’re “ranked” by Google based on a variety of factors intended to display the highest-quality and most relevant results for searchers.

Think about it this way.  Google’s job is to give their users the information that they’re looking for based on the terms that they use in their search queries.  And if people could just buy those spots, then they wouldn’t be doing their job very well!  This is why it’s very important to create great content that fits with what your target audience is searching for and to provide an excellent user experience for your site visitors.

We can help you optimize your site for SEO, based on keyword research and the factors that Google considers when placing one site above another.  However, we cannot guarantee Page One results as that is determined solely by Google’s algorithm.  And any SEO firm that promises this is lying!

However, we have helped many of our clients become the first result on Page 1 of Google for their chosen keywords.  We’d love to start a discussion with you and chat about the possibilities for your site!  If you have any questions or are interested in an SEO audit, please get in touch!

What Software/Systems Will I Need for My eCommerce Site? 2017-11-08T01:58:28+00:00

When we build an eCommerce website for you, we’ll help you determine the moving parts that you need to get it up and running.  We can handle all of the setup and make sure that everything’s functioning as it should on the website end.  But in addition to your site, you’ll also need:

  • A payment processor to accept payments online.  Examples include Paypal, Stripe, and Authorize.net.
  • An SSL certificate, which can be purchased (and is sometimes included) with your hosting plan.
  • A way to ship your products.  We can set up the shipping rates for you, but you may want to create an account with UPS, USPS, FedEx or Stamps.com depending on your inventory level and shipping details.

If you need more advanced functionality like custom product builders or monthly payments, you may need additional systems.  However, we’re more than happy to advise you on what you need to make your eCommerce site work exactly the way that you want it to!

How Do I Know What Marketing Services I Need? 2017-11-08T00:47:19+00:00

There are a lot of ways to market your business and it may be overwhelming to figure out which methods are the best for you!  We’ll sit down with you and develop a marketing strategy based on your audience, goals, budget, and competition.  We spend a lot of time performing research to ensure that your business is getting the right kind of exposure without going over budget.

Do You Travel to Film Videos? 2017-11-08T00:37:07+00:00

Absolutely!  We’ve traveled across the continental U.S. and even to other countries for specific client projects.  There are additional travel fees involved, but we’re always willing to discuss filming on location.

What Types of Payment Do You Accept? 2017-11-08T00:34:05+00:00

We accept Paypal, all major credit cards, and checks.  Don’t see your preferred payment method?  Feel free to ask and we’ll work something out.

Do You Work with Clients Outside of the U.S.? 2017-11-08T00:31:34+00:00

Absolutely!  We’ve worked with clients all over the world, from Australia and England to the Netherlands, Belgium, and Sweden.  We’re used to managing communication across different time zones and language barriers.

Do You Print My Business Cards, Stationery, or Other Branding Items? 2017-11-07T23:52:23+00:00

No, we do not offer printing services in-house.  However, we’re more than happy to direct you to a local or online printer that can help you!  We also can format your files to the exact specifications of the printer that you choose to work with and can even manage the printing process if you’d like.  Our design fees do not include printing costs.

Two of our favorite online printers are Moo and UPrinting.

Is My Logo Completely Custom or Do You Modify a Template? 2017-11-07T23:39:12+00:00

We believe that your logo should be as unique as you are!  So, unlike some other designers and agencies out there, we create a completely unique logo based on your message, business, and audience without using any sort of pre-existing template.  We also deliver several different logo concepts to help you find the perfect fit!

Can I Host My Own Website or Do You Provide Hosting? 2017-11-07T23:34:21+00:00

We do offer hosting services on a secure platform at a discounted cost to all of our clients.  Our hosting plans include:

  • Super fast SSD drive
  • Unlimited disk space
  • Email accounts and storage
  • Free backups every 24 hours
  • PHP 7.0 support
  • Easy control panel that you’ll have full access to
  • Malware protection

Or, if you’d rather, you’re certainly welcome to purchase your own hosting plan.  We recommend either Inmotion Hosting or Siteground Hosting for our clients.  We’ll just need CPanel access or FTP access in order to develop your site on your new hosting plan.

Can I Edit My New Website Myself? 2017-11-07T23:14:57+00:00

Absolutely!  We don’t ever want to build a website that you can’t use.  Each of our websites is developed with ease-of-use in mind and we provide detailed, written instructions outlining how to maintain and update your site.  We’re also more than happy to walk you through things using screenshare software.

How Much Do You Charge for Your Services? 2017-11-07T23:03:42+00:00

At Blue Ivory Creative, we’re passionate about providing services that are completely customized for your needs, goals, audience, and business.  Therefore, our prices vary for each of our clients.  We’ll spend some time getting to know you, your business, and your project, then deliver a quote based on a scope that we develop together.

Looking for a quote?  Get in touch using our contact form.